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How to Hire an HOA Management Company

From collecting dues and managing the group’s finances, to enforcing HOA policies, handling maintenance issues, resolving conflicts, and dealing with legal matters, homeowner’s association boards have many crucial responsibilities. When volunteer hours run short, or the complexity of the work exceeds the available skill set of those willing to do it, hiring an HOA management company is often the best solution.

Here are a few tips that may help when it comes to hiring an HOA management company.

  • Availability: Like it or not, property management is a 24/7 undertaking. The company you’re looking at should have plans in place for handling any emergencies that arise outside of standard office hours.
  • Credentials: Given the complex nature of many of the tasks performed by HOA managers, you may want to consider candidates who have attained certification through Community Associations Institute, which offers specific training for association managers—or you may want to at least require candidates to have general property management certification.
  • Communication and conflict resolution skills: When evaluating a potential HOA manager’s work experience, pay special attention to communication skills and conflict resolution ability. While interviewing, ask each candidate for concrete examples of each. Also be sure to touch on these points when checking references.
  • Vendor network: One major asset that a professional association management company can bring to the table is an established team of vendors across a wide variety of functions. Be sure to ask your prospective HOA managers who their team of go-to service professionals include, and how long they’ve worked with each company or individual. You might also ask them to price out a project or two, then compare the bids of each of your candidates.
  • Contract duration: Once you’ve identified the right HOA management company for you, make sure the terms of the contract are acceptable. Typically these types of contracts run for a year, and allow for termination with 30 to 90 days’ notice. If a company insists on a longer contract, or does not include a termination clause, you may want to move to the next candidate on your list.

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Arizona Association of Community Managers